FREQUENTLY ASKED QUESTIONS
Through the portal, you will be able to, in real time:
- Check the status of our Purchase Orders and their consumption.
- Proactively notify the shipment of supplies, speeding up the receiving process.
- Participate in the evaluation of bids for goods and services.
- Check the status of your invoices and payments (only applicable to suppliers with electronic invoices)
- Upload and send your invoices (only applicable to issuers of electronic invoices), associating them with the corresponding Purchase Orders.
In order to access and use the portal, you only need a PC with an Internet connection (preferably with a bandwidth exceeding 1 Mb) and an Internet browser such as Internet Explorer 8 or above.
The portal is designed to smoothen communication and foster transparency between Newsan and its suppliers. For queries related to Purchase Orders and Invoices, it is not mandatory.
However, for some suppliers (depending on the goods / services provided or their tax status) it may be mandatory to enter their invoices or shipping notices through the portal.
To be able to operate through the portal, you will be required to provide the name and email address (corporate, preferably) of a contact. Once you are registered as such, a username and password will be sent to your inbox. If you are required to enter your invoices through the portal, you will be asked to identify a user for such purposes, which may be the same as the one originally provided, or different.
It is important that you keep your contact details updated for each of the operations to perform with the tool. We recommend that the contact should use a generic mailbox belonging to the company (i. e. sales@…”, contact@…, etc.) so as not to have to change it for staff turnover reasons. However, if you choose to use a personal mailbox as a point of contact, take into account that you will be responsible for reporting the new contact information in the event of personnel changes.
If I do not issue electronic invoices, will I still be allowed to upload invoices to the Web Portal?
No. Only those suppliers that issue Electronic Invoices and have Purchase Orders issued by Newsan for the provision of the good or service will be allowed to upload invoices to the portal.
You will find instructions on how to perform this operation in the “Help Center” section of this page.
If you have been selected as a supplier which must enter the invoices through the portal, you will be able to check the status of invoices loaded before the Web Portal was implemented, and access your billing history.
Please see the “Supplier’s Manual” section to view instructions for such purposes.
At the bid evaluation stage, If I submit a query in the discussion forum, will it be accessible by all offerors, or just by the Buyer in charge?
In line with the aim of providing transparency in the process, each and every one of the offerors participating in the bidding process may view the questions and answers made in discussion forums. However, the user who made them will not be identified.
Incorrect information referred to the purchasing process or Purchase Orders: : please contact your usual contact from the Purchasing department or send an email to email@example.com.
Incorrect information referred to the processing or payment of invoices please contact the Accounts Payable department:
- Buenos Aires: (011) 4546-5000 (Monday and Thursday 2:30 a.m. to 5:30 p.m.)
- Ushuaia: (02901) 42-9463/64 (Monday to Friday 9:00 a.m. to 1:00 p.m. and 3:00 p.m. to 5:00 p.m.)
In Process: The invoice has not yet been approved for payment. It is in the process of being validated.
Approved: The invoice has already been approved for payment, which will be made on the estimated date reported on the portal.
Canceled: : The invoice has been rejected, you must contact the department that contracted it. Please contact the Supplier Care department for assistance.
Paid: The invoice has already been processed for payment. You take into account that, due to the various banking processes, it can take up to 96 hours for you to actually receive the amount paid.
- Recovering the password to access the portal
- Checking the status of the Purchase Orders
- Registering in the portal (after receiving the invitation email)
- Make a Product Shipment / Service Delivery Notice
- Accepting a request for quotation
- Uploading a quotation
- Online discussion (Questions forum)
- Checking the status of invoices sent (only for authorized suppliers)
- Uploading electronic bills to the portal (only for authorized providers)
If you have any doubts regarding the use of the portal that remain after going through the Help Center or the Frequently Asked Questions, please call 0810-444-7789.
The information contained in this website (the “Website”) is provided as a reference for the supplier, and it does not imply the assumption of any commitment or obligation in this regard. In all cases, the supplier must verify the information personally with the corresponding department of the Company, which shall not grant any rights to the supplier.
The supplier enters the Website through a password provided by the Company, which is personal and non-transferable, being the responsibility of the provider to manage and custody it adequately, exempting the Company from any liability, including, without limitation, loss or damage of the password. The supplier undertakes to take appropriate care, conservation and use of the password to access the Website to avoid losing or damaging the password, or to prevent third parties from having access to it.