Optimizing the purchasing and payment processes
In this section
Frequently Asked Questions
What operations can I perform through this Web Portal?
Through the portal you can do the following in real time:
- Visualize the status of our Order Notes and their consumption.
- Proactively notify the shipment of merchandise, speeding up the reception process.
- Participate in goods and services bids.
- Check the status of your invoices and payments (only applicable to suppliers with electronic invoices)
- Upload and send your invoices (only applicable to suppliers with electronic invoices), associating them with the corresponding Order Notes.
What are the System requirements I should meet to access the Web Portal?
In order to access and use the portal you only need to have a PC with an Internet connection (preferably with a bandwidth of more than 1 Mb) and an Internet browser like Internet Explorer 8 or superior.
Is it mandatory to participate through this portal? Starting when?
The portal is designed to facilitate communication and transparency between Newsan and its suppliers.
Some suppliers (depending on the good / service they provide or their tax status) may have to enter their invoices or shipping notices through the portal. .
What shall I do to be able to use the Web Portal?
In order to operate on the portal you must inform the name and email address (preferably corporate) of a contact. When you are registered as such, a username and password will be sent to your mailbox. In case you are required to enter your invoices through the portal, you will be asked to inform a user for this task, which may be the same or different from the one initially reported.
It is important that you keep your contact information updated for each of the operations to be carried out in the tool. We advise that the chosen contact uses a generic mailbox owned by the company (such as “sales @…”, “contact @…” , etc.), so as not to have to change it due to staff turnover. However, if you choose to designate a personal box as a point of contact, keep in mind that in case of casualties or additions of personnel, it is your responsibility to inform the new contact information.
If I do not issue electronic invoices, will I still be allowed to upload invoices to the Web Portal?
No. Only suppliers that issue Electronic Invoice and have Order Notes issued by Newsan for the provision of the good or service will be enabled for the invoice loading on the portal.
How can I have my user password unlocked or changed?
In the “Help Center” section of this page you will find a tutorial that will guide you to perform this operation.
Is it possible to check the status of Invoices loaded before the Web Portal was developed?
If you were selected as a supplier that must enter the invoices through the portal, you can check the status of the invoices and access your recorded Invoice history.
What must be taken into account when billing Newsan?
Please enter the section “Supplier Manual”, where you can review instructions generated for this purpose.
At the bid evaluation stage, if I submit a query in the discussion forum, will it be accessible by all offerors, or just by the Buyer in charge?
According to the objective of providing transparency in the process, each and every one of the contestants to a contest can visualize the questions and answers that are communicated in discussion forums. However, the user who made them will not be exposed.
Who should I contact if I see incorrect information in the portal?
Related to the purchase process or Order Notes: please contact your usual contact in the Purchasing area or send an email to email@example.com.
Related to the processing or payment of invoices: please contact the Supplier Payment area:
- Buenos Aires: (011) 4546-5000 (Monday and Thursday 14:30 a 17:30 hs.)
- Ushuaia: (02901) 42-9463/64 (Monday thru Friday 9:00 a 13:00 hs. and 15:00 a 17:00 hs.)
What do the different invoice statuses mean?
En Proceso: The voucher has not yet been approved for payment. It is in the process of validation.
Aprobado: Proof has already been approved for payment, which will be made on the estimated date reported on the portal.
Cancelado: The voucher has not been accepted, you must contact the sector that hired you. You should contact Supplier Service.
Pagado: The receipt has already been processed for payment. You should keep in mind that, due to the different banking processes, it can take up to 96 hours until the amount paid is at your disposal.
If you still have doubts regarding the use of the portal after going through the Help Center or Frequently Asked Questions, please call 0810-444-7789.
The information contained in this website (the “Website”) is provided as a reference for the supplier, and it does not imply the assumption of any commitment or obligation in this regard. In all cases, the supplier must verify the information personally with the corresponding department of the Company, which shall not grant any rights to the supplier.
The supplier enters the Website through a password provided by the Company, which is personal and non-transferable, it being the responsibility of the provider to manage and custody the same adequately and exempting the Company from any liability, including, without limitation, loss or damage to the password. The supplier undertakes to take appropriate care, conservation and use of the password to access the Website to avoid losing or damaging the password or to prevent third parties from having access to it.